To our valued subscribers, 
 

Medianet sincerely apologizes for the service disruption experienced during the live broadcast of the trophy ceremony in the Final match of the World Cup. We recognize how highly anticipated this event was, and we deeply regret falling short of delivering the seamless viewing experience you expect and deserve. 
 

State Electric Company Limited (STELCO) has confirmed an unexpected power outage from their end, which suddenly disrupted the primary power supply to our distribution network and caused a temporary loss of the live feed. In response, our technical teams immediately activated emergency backup protocols to stabilize the network and restore the broadcast feed as quickly as possible. 

We are addressing this incident with the utmost seriousness alongside relevant parties, while actively reviewing and upgrading our power redundancy infrastructure to ensure our systems can better withstand future regional blackouts. 

We deeply appreciate your patience, understanding, and ongoing loyalty as we take these necessary steps to strengthen our network for all upcoming live events.