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Frequently Asked Questions

Yes, in order to transfer the payment from account to other, owner of the decoder should either send a mail or fill an application mentioning both account number for payment transfer.

Customer have to call Medianet in order to activate a TD account.

No, customer will have to visit Medianet front office (Male’ or Hulhumale') in order to check it.

No, at the moment it is not possible to change it.

Decoder’s owner need to either submit an application form or send a mail to customerservice@medianet.com.mv in order to disconnect the account.

No, you need to pay for the whole package in order to get a particular channel.

Not at the moment. But you can lock the channels you want to remove from package list by using our Parental lock feature. This feature prevents certain channels to be seen. It allows parents to control what their children watch.

No, there will be no additional charge. You can re-activate your account by simply resuming monthly subscription.

No, you need to have the credit required for the package in order to activate the account

An application form and submit it along with ID card copy and signature.

No, customer need to pay at least for a month as minimum requirement for bill process is one month.

Yes, you can check the account details by pressing the inbox button from the remote.

Yes, you can but if required have to pay the package balance in order to active the account.

Instantly!

1- To use Quickpay go to medianet.mv & click the quickpay icon. 2 - Choose packages, Enter a valid Account Number, Email, and the Verification Code. Click Submit button. 3 - Select the payment gateway to proceed. Upon completion you will automatically receive a confirmation email.

Yes, you can pay via quick pay and our dealer shops.

The package rate offered is inclusive of GST.

Customers can only downgrade the package after the expiry of the present active bill but can upgrade the package by paying package variation.

If a VC card is lost or damaged, it can be replaced with an additional charge of MVR 159.00

Yes, the Digital decoder kit will be under your ownership upon purchase.

If the remote is lost, you can buy a new remote for MVR212. If the remote is damaged within the warranty period, it will be replaced with a new one (only if there is no physical damage on it.

Warranty period for the decoder kit is 6 months from the date of purchase.

If customer brings the remote to office, we will check the remote and if it’s faulty customer need to buy a new remote/ we don’t repair remotes.

Technicians will first carry out a survey to see if there is an existing cable laid to your house. If there is an existing cable which is in good condition, installation will be carried out using that cable. However, if; the existing cable is not in right condition or it does not carry the required level of signal for another connection or if there is no existing cable a new cable will be laid to complete installation.

You can do High Definition recordings only on HD channels. Programs on SD channels will be recorded in Digital quality.

Press “Menu” Go to “Channel Manager” Now go to the desired channel and press green button on the remote to select the highlighted channel. A heart shape will appear next to the selected channel Now press “Exit” twice to close the menu and you will be ask to save the changes you made. Select “Yes” to save the settings. To view the favorite channel list, press twice to the channel list button on remote.

It is a feature which allows you to pause live TV and continue watching it later from the point you paused. To enable this feature you will need to connect a Hard Disk to your decoder (except IPO-95 & IPO-95C S).

In the new HD boxes, there is a feature called Picture in Picture. Press PIP button on the remote to activate PIP, then go to another channel and you could see the picture of the previous channel on a small box.

Electronic Program Guide or EPG is a feature that allows you to check daily schedule for any given channel from your TV screen. Simply press the EPG button to view the schedule and it also allows you to view program synopsis.

Type 'LIVE' and send a txt message to 3300 (Dhiraagu) & 5511 (Ooredoo). You can also check decoder inbox or our social media platforms for Live Events information.

You can record and watch programs later by using the PVR function on your decoder. Press record button on remote control to record the desired program. This feature will allow you to record live TV or even schedule recording.

How to lock channels in IPO-88? --- Step 1 - In order to lock the channels first, parental settings should be changed. Press Menu > Settings > Parental Control. When you go to Parental Control, a window will appear to enter the password. The default password is “0000” or “8899”. In the parent control there will be Service Menu Lock, Parent Lock and Change Password. Change the Menu Lock to “ON” and Parent Lock to “Block All”. Now press the Exit button twice to save the changes. Step 2 - To lock the channels select Menu > Channel Manage. When you go to Channel Manage you will see the channel list, from there select the channel which you want to lock and press the OK button from the remote. When you press the OK button it will show a box with three options (Move, Add to Fav, Lock). Select Lock from the Options, a window will appear to enter the password. When the channel is locked there will be a “lock” icon next the channel indicating the channel is locked. Now press the Exit button, a window will appear asking to save changes. Select “yes” to save the changes. How to lock the Channels in IPO-85 and IPO-95? --- Step 1 - In order to lock the channels first, parental settings should be changed. Press menu > Setup > Parental Lock. A window will appear to enter the password. The default password is “8888”. In the lock setting there will be Menu Lock, Channel Lock and Change Password. Change the Menu Lock and Channel Lock settings to “ON”. Now press the Exit button twice to save the changes. Step 2 - To lock the channels Press menu > Manage > Channel Edit. When you go to Channel Edit you will see the channel list, from there select the channel which you want lock and press the yellow button from the remote. When the channel is locked there will be a “lock” icon next the channel indicating the channel is locked. Now press the Exit button, a window will appear asking to save changes. Select “Yes” to save the changes. You can do High Definition recordings only on HD channels. Programs on SD channels will be recorded in Digital quality.

Medianet Multi - Screen is an Entertainment platform where you will be able to watch your favourite Medianet channels on the go and on any device. We also plan to grow our own content library, with exclusive and original local content to be viewed on demand!

You can download Multi - Screen on App Store or google Store. You will need your Medianet Account Number OR Mobile number in order to register. If you are not a Medianet customer, we will need your full name, ID Card number and Email Address.

Yes, you can watch it on your browser (Google Chrome or Mozilla Firefox). https://tve.medianet.mv

All Smartphones with Android, IOS and PC

Medianet customers with a basic, family, or want it all package can view channels for free. Other customers can subscribe to MS Combo to enjoy 35+ channels and our VOD library.

Access to the ‘TVE (Television Everywhere)’ feature requires a Medianet subscription. TVE Basic is available for customers subscribed to Basic Package on their set up box. TVE Family is available for customers subscribed to Family Package on their set up box. TVE Want-it-All is available for customers subscribed to Want-it-All Package on their set up box. To enjoy our VOD Content Library, TVE customers have to subscribe to MS VOD. MS VOD for TVE Customers is available for MVR 100/-. For Want-it-all customers MS VOD is available for MVR 50/- Customers without a Medianet set-top box, will be able to enjoy 30+ channels and VOD by subscribing to MS Combo. MS Combo is available for MVR 150/-

The Catch-Up programmes will be available for 4 days after the programmes are aired on select channels. Customers will not be able to watch the programmes beyond the 4 day expiry date.

You can only stream on one device at a time (not including your set top box or MSTV).

Viewing quality may be affected by varying strengths in internet connectivity at different times and locations.

Low bitrate means low quality. When you set the bitrate to low, you will stream at 128kbps and will consume less data.

There is a delay in streaming on mobile/tablet device as compared to the broadcast on your set-top box because additional buffering over mobile networks is required and the speed and latency of the network connection (3G, 4G, Wi-Fi) which your device is connected to, may vary

At the moment you are not able to change the password on the Multi – Screen App.

PIP feature is available on Multi-Screen

This service is only available within Maldives.

If you are a basic, family, or want it all customer, you will not be able to watch channels. But you have an active VOD Package you can still enjoy VOD.

If your mobile device is not compatible with Multi – Screen App at the moment, you will not be able to find/download the Multi - Screen App in the Apple App Store or Google Play Store. We are working towards having Multi - Screen available on more devices. We appreciate your kind understanding and patience.

Click on a TV channel, movie, or TV series. You will not be able to watch if your free trial or subscription has expired. Click on the subscribe button: you will be redirected to the Quickpay Portal on your web browser at my.medianet.mv Or you can simply visit the Quickpay portal at my.medianet.mv Fill in the Quickpay form with your Account Number, National ID Number, and Mobile Number.

If you do not know your Account Number, open the Multi-Screen app, click on Settings, then click on About. The six digit Login is your Account Number.

If you do not have a Maldivian National ID, enter your Work Permit Number issued by Maldives Immigration.

After you have filled in the Quickpay form, click next. You should now see your account details and existing package. Select the package you want and the number of months you want to pay, and click Next.

If you are not a Medianet cable TV customer, you will only be able to subscribe to MS Combo. To become a Medianet cable TV customer, please visit our front office in Male' or one of our dealers.

You will now see your package details. Click "I have read and agree with the Website Terms Of Use" only if you have read and agreed with the Medianet website's terms of use. Click proceed to payment if the details on your package are correct. If the details are incorrect, click previous and change the details till they are correct. After confirming your package and proceeding to payment you will be taken to the BML payment portal. Select whether you want to pay with your debit/credit card or using BML Mobile Pay. Enter the relevant details and submit payment. You have now subscribed to Multi-Screen, enjoy!

Effective 1st October 2021, the following channels will no longer be available. Fox Life, Fox Action Movies, Fox Family Movies and Fox Movies.

This was a business decision made by The Walt Disney Company.

As an existing customer, you can continue to watch the channels until 30th September 2021, 11:59PM. Thereafter, the channels will be discontinued from your subscription. There are no other changes to your TV packs.

No, there will be no price impact in your bill and you can continue to enjoy your favourite genres/ programs on other channels such Warner TV, &flix, AXN etc.

Yes. We will be providing more channels and content to give you new entertainment experience.

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