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Frequently Asked Questions

Yes, in order to transfer the payment from account to other, owner of the decoder should either send a mail or fill an application mentioning both account number for payment transfer.

Customer have to call Medianet in order to activate a TD account.

No, customer will have to visit Medianet front office (Male’ or Hulhumale') in order to check it.

No, at the moment it is not possible to change it.

Decoder’s owner need to either submit an application form or send a mail to customerservice@medianet.com.mv in order to disconnect the account.

No, you need to pay for the whole package in order to get a particular channel.

Not at the moment. But you can lock the channels you want to remove from package list by using our Parental lock feature. This feature prevents certain channels to be seen. It allows parents to control what their children watch.

No, there will be no additional charge. You can re-activate your account by simply resuming monthly subscription.

No, you need to have the credit required for the package in order to activate the account

An application form and submit it along with ID card copy and signature.

No, customer need to pay at least for a month as minimum requirement for bill process is one month.

Yes, you can check the account details by pressing the inbox button from the remote.

Yes, you can but if required have to pay the package balance in order to active the account.

Instantly!

1- To use Quickpay go to medianet.mv & click the quickpay icon. 2 - Choose packages, Enter a valid Account Number, Email, and the Verification Code. Click Submit button. 3 - Select the payment gateway to proceed. Upon completion you will automatically receive a confirmation email.

Yes, you can pay via quick pay and our dealer shops.

The package rate offered is inclusive of GST.

Customers can only downgrade the package after the expiry of the present active bill but can upgrade the package by paying package variation.

If a VC card is lost or damaged, it can be replaced with an additional charge of MVR 318.00

Yes, the Digital decoder kit will be under your ownership upon purchase.

If the remote is lost, you can buy a new remote for MVR212. If the remote is damaged within the warranty period, it will be replaced with a new one (only if there is no physical damage on it.

Warranty period for the decoder kit is 6 months from the date of purchase.

If customer brings the remote to office, we will check the remote and if it’s faulty customer need to buy a new remote/ we don’t repair remotes.

Technicians will first carry out a survey to see if there is an existing cable laid to your house. If there is an existing cable which is in good condition, installation will be carried out using that cable. However, if; the existing cable is not in right condition or it does not carry the required level of signal for another connection or if there is no existing cable a new cable will be laid to complete installation.

You can do High Definition recordings only on HD channels. Programs on SD channels will be recorded in Digital quality.

Press “Menu” Go to “Channel Manager” Now go to the desired channel and press green button on the remote to select the highlighted channel. A heart shape will appear next to the selected channel Now press “Exit” twice to close the menu and you will be ask to save the changes you made. Select “Yes” to save the settings. To view the favorite channel list, press twice to the channel list button on remote.

It is a feature which allows you to pause live TV and continue watching it later from the point you paused. To enable this feature you will need to connect a Hard Disk to your decoder (except IPO-95 & IPO-95C S).

In the new HD boxes, there is a feature called Picture in Picture. Press PIP button on the remote to activate PIP, then go to another channel and you could see the picture of the previous channel on a small box.

Electronic Program Guide or EPG is a feature that allows you to check daily schedule for any given channel from your TV screen. Simply press the EPG button to view the schedule and it also allows you to view program synopsis.

Type 'LIVE' and send a txt message to 3300 (Dhiraagu) & 5511 (Ooredoo). You can also check decoder inbox or our social media platforms for Live Events information.

You can record and watch programs later by using the PVR function on your decoder. Press record button on remote control to record the desired program. This feature will allow you to record live TV or even schedule recording.

How to lock channels in IPO-88? --- Step 1 - In order to lock the channels first, parental settings should be changed. Press Menu > Settings > Parental Control. When you go to Parental Control, a window will appear to enter the password. The default password is “0000” or “8899”. In the parent control there will be Service Menu Lock, Parent Lock and Change Password. Change the Menu Lock to “ON” and Parent Lock to “Block All”. Now press the Exit button twice to save the changes. Step 2 - To lock the channels select Menu > Channel Manage. When you go to Channel Manage you will see the channel list, from there select the channel which you want to lock and press the OK button from the remote. When you press the OK button it will show a box with three options (Move, Add to Fav, Lock). Select Lock from the Options, a window will appear to enter the password. When the channel is locked there will be a “lock” icon next the channel indicating the channel is locked. Now press the Exit button, a window will appear asking to save changes. Select “yes” to save the changes. How to lock the Channels in IPO-85 and IPO-95? --- Step 1 - In order to lock the channels first, parental settings should be changed. Press menu > Setup > Parental Lock. A window will appear to enter the password. The default password is “8888”. In the lock setting there will be Menu Lock, Channel Lock and Change Password. Change the Menu Lock and Channel Lock settings to “ON”. Now press the Exit button twice to save the changes. Step 2 - To lock the channels Press menu > Manage > Channel Edit. When you go to Channel Edit you will see the channel list, from there select the channel which you want lock and press the yellow button from the remote. When the channel is locked there will be a “lock” icon next the channel indicating the channel is locked. Now press the Exit button, a window will appear asking to save changes. Select “Yes” to save the changes. You can do High Definition recordings only on HD channels. Programs on SD channels will be recorded in Digital quality.

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