This Privacy Policy explains how our application (“Medianet 3CX Messenger”) collects, uses, stores, and protects information when you interact with our Facebook Page through Facebook Messenger, where all messages are processed via the 3CX communication system (“the Service”).

By using the Service, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

1.1 Information Provided Automatically by Facebook

Depending on your interaction and Facebook settings, the App may receive:

• Your public profile information (name, profile picture)
• Your Facebook User ID
• Messages you send to our Facebook Page
• Any attachments or content you voluntarily submit

We do not collect email addresses, phone numbers, or sensitive personal information.

2. How We Use Your Information

Your data is used solely for:

• Receiving Facebook Messenger messages
• Routing them into the 3CX system
• Allowing authorized support agents to reply
• Improving communication and support quality

We never:

• Sell your data
• Use it for advertising
• Share it with unrelated third parties
• Track you across apps or platforms

3. How We Share Your Information

Your data is shared only with:

• 3CX, for message delivery and communication handling
• Authorized support staff who manage customer messages

No other third party receives access to your Facebook data.

4. Data Storage & Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

Your data is stored securely within the 3CX system with access restricted to authorized personnel only.

5. Data Retention

We retain messages only for as long as necessary to:

• Provide customer support
• Operate and improve the service
• Comply with regulatory or operational requirements

Messages may be automatically deleted after a defined retention period.

6. Your Rights

You may request:

• Access to your stored information
• Correction or deletion
• Removal of message history
• Termination of communication

Contact us at: [Your Email Address]

7. Children’s Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be reflected with a new “Last Updated” date.

9. Contact Information

If you have questions or requests about this Privacy Policy, please contact:

Medianet
Email: it@medianet.mv
Website: https://medianet.mv