How can we help?
Most things take a minute to sort out yourself. If not, we are on the phone 24 hours a day.
Common questions
Getting connected
How do I get a new Medianet connection?
Start a new connection online at register.medianet.mv or in the Medianet app. Our team will contact you to arrange installation.
If you live outside the Malé area, find your island under Help → Coverage to see the Medianet Business Partner who looks after your connection.
What is the difference between Medianet TV and HITS?
Medianet TV is our interactive TV service with live channels, the on-demand Videoclub and viewing on set-top box, Smart TV and mobile.
HITS brings Medianet channels to islands across the Maldives through a Medianet set-top box, supported by a local Business Partner.
Packages and add-ons
How do I change or upgrade my package?
Sign in to MyMedianet or open the Medianet app, choose your account and pick the package or add-on you want. The change is applied to your account once payment is confirmed.
How do I get the Sports add-on?
The Sports add-on can be added to a Medianet TV package from MyMedianet or the Medianet app. It includes the ICE sports channels, with ICE Ultra showing selected matches in 4K UHD.
What is Videoclub?
Videoclub is the on-demand library for Medianet TV customers, with Medianet Originals, local series and international titles. Add it to your Medianet TV package to watch any time.
What can I watch on VideoClub?
Enjoy a variety of local movies, original productions, dramas, thrillers, comedies and more.
Does Videoclub feature exclusive local productions?
Yes! Videoclub features Medianet Originals, bringing unique Maldivian stories and locally produced entertainment to your screen.
Billing and payments
How can I pay my bill?
Download MyMedianet App or visit mymedianet.mv/quickpay and login using your registered mobile number.
Medianet TV app
Which devices can I watch on?
Medianet + is compatible with iOS, iPadOS, and Android devices, including smartphones and tablets.
Business
How do I get a quotation for my business?
Send a quotation request by visiting https://medianet.mv/businessrequest from the Business pages with your property type and the number of screens or rooms. An account manager will reply with a tailored proposal.
Can we show our own channel or content on the in-room TVs?
Yes. Hospitality set-ups can include your own in-house channel for property information, services and promotions alongside the Medianet line-up.
Other
What can I watch on VideoClub?
Enjoy a variety of local movies, original productions, dramas, thrillers, comedies and more.
How do I reach customer support?
Call 332 0800 at any time, or send us a message from the Contact page. Our support team is available 24 hours a day.
Still stuck?
Talk to a person, any time of day.