1- To pay your subscription via QuickPay go to medianet.mv and click the QuickPay icon
2 - Choose required packages, enter a valid Account Number, Email, Owners NIC number and the Verification Code. Click the Submit button
3 - Select the payment gateway to proceed. Upon completion, you will receive a confirmation email.
Yes, you can pay via quick pay and our dealer shops.
The package rate offered is inclusive of GST.
Customers can only downgrade the package after the expiry of the present active bill but can upgrade the package by paying package variation amount.
Yes, In order to transfer the payment from one account to another, the owner of the decoder can submit a letter or send an email with the owners NIC copy to firstname.lastname@example.org
Yes, you can check the account details by pressing the inbox button and then pressing the "YELLOW" button from the remote.
An application form and submit it along with ID card copy and signature.
Within 60 days, there will be no reconnection fee. The account can be activated simply by resuming monthly subscription.
However, there will be a re-connection fee of MVR 75.00 in addition to the subscription fee, when reconnecting after 60 days.
A letter or an email with the owners NIC copy can be sent to email@example.com
No, customer need to pay at least for a month as minimum requirement for bill process is one month.
No, at the moment it is not possible to change it.
Decoder’s owner need to either submit a letter or send a mail along with the owners NIC copy to firstname.lastname@example.org in order to disconnect the account.
Yes, to deactivate or resume the subscription or, simply send a letter or email with the owners NIC copy. The subscription can be resumed with any available balance is the subscription is paused or on hold
No, you need to have the credit required for the package in order to activate the account
No, you need to pay for the whole package in order to get a particular channel.
Not at the moment. But you can lock the channels you want to remove from package list by using our Parental lock feature. This feature prevents certain channels to be seen. It allows parents to control what their children watch.
If there is any issue with a remote within 24 hours of purchase, it will be replaced, provided there is no physical damage to the remote
Yes, the Digital decoder kit will be under your ownership upon purchase.
A new remote can be purchased for MVR 212.00. There is no warranty for remotes. But if there is any issue with a remote within 24 hours of purchase, it will be replaced.
Technicians will first carry out a survey to see if there is an existing cable laid to your house. If there is an existing cable which is in good condition, installation will be carried out using that cable. However, if; the existing cable is not in right condition or it does not carry the required level of signal for another connection or if there is no existing cable a new cable will be laid to complete installation.
Warranty period for the decoder kit is 6 months from the date of purchase.
If a VC card is lost or damaged, it can be replaced with an additional charge of MVR 159.00
Live Events will be available in the decoder inbox or Medianet Facebook page.
It is a feature which allows you to pause live TV and continue watching it later from the point you paused. To enable this feature you will need to connect a Hard Disk to your decoder (except IPO-95, IPO-95C S), IPO 85S & IPO 300C).
Electronic Program Guide or EPG is a feature that allows you to check daily schedule for any given channel from your TV screen. Simply press the EPG button to view the schedule and it also allows you to view program synopsis.
In the new HD boxes, there is a feature called Picture in Picture. Press PIP button on the remote to activate PIP, then go to another channel and you could see the picture of the previous channel on a small box.
You can record and watch programs later by using the PVR function on your decoder. Press record button on remote control to record the desired program. This feature will allow you to record live TV or even schedule recording.
You can do High Definition recordings only on HD channels. Programs on SD channels will be recorded in Digital quality.
How to lock channels in IPO-88?
Press “Menu” Go to “Channel Manager” Now go to the desired channel and press green button on the remote to select the highlighted channel. A heart shape will appear next to the selected channel Now press “Exit” twice to close the menu and you will be ask to save the changes you made. Select “Yes” to save the settings. To view the favorite channel list, press "FAV" button on remote.